How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At (626) 325-6500

  • Fill Out The Form To
    Claim Your 2 Hours
    Of FREE Support

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In business since 2005 and nearly ten years ago, met Marco and his team, after being terribly disappointed with yet another IT vendor long on promises and short on delivery. I can without hesitation say that hiring Alcala as our IT support is one of the top five things I've ever done for my business, and without a doubt, part of our operational and financial success is directly due to the advice, support and knowledge behind Alcala and its team members.

Every staff person we've ever interacted with has been a true IT professional, and we're not talking just computers - they handle our voice, internet, hardware, software, and much more. They are very forward-thinking, and when they take on projects, they are thinking not only about today but also five years from now. There is nothing IT-related that they have not handled for us.

They monitor our systems including our remote access systems 24/7; and yes, when we've had those occasions where they were needed after hours or on the weekend or holiday, they were there. 24/7 is not just lip service with them; they truly do staff around the clock. When it was time to migrate to 365, they did it seamlessly. I can't find one less-than-flattering thing to say about them. Full disclosure: they are not the cheapest out there. However, I learned the hard way years ago that you generally get what you pay for. With Alcala, we get 24/7 IT support at the highest quality level. As long as we are in business, we will count Alcala as one of our critical vendors.

John Guerrini Gaba Law

Marco did a risk assessment test for our company, which was painless, and then shared the findings with us. He delivered his findings in a comprehensive yet easy-to-understand manner and helped us identify some high-priority items to focus on. I enjoyed working with him as he takes the time to understand your priorities and then works with you to deliver the best analysis possible.

Ashton Holtzinger Credit Consulting Services, Inc.